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"All of our represented manufacturers warranties exclude buyers negligence or buyers remorse"
(1) Restocking fee of 25%
ScreenHouses Unlimited extends to each customer our commitment to your satisfaction on every product we sell. We only represent leading manufacturers in each of our product categories. In the unlikely event that it may be necessary to return an item, all returns require email or written authorization from ScreenHouses Unlimited in advance, where the product specific return address will be specified. All orders cancelled after they have been shipped will be charged the original shipping fee plus all returns are subject to a maximum of a 25% restocking charge. Returned products must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. Please allow approximately 10 business days for your return to be processed once it has arrived at the specified address.
(2) You are responsible for returning the product back to the Manufacturers Warehouse, at your expense, after receiving the “Return Authorization Number”.
ScreenHouses Unlimited is not responsible for return shipping costs and is not responsible for any shipping damage. Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly.
(3) Some Items CANNOT be returned
Products which are built to order AND including garden buildings, vinyl sheds, metal sheds, portable garages, awnings, canopies, or screened enclosures... cannot be returned nor will a customer be allowed to cancel an order after 48 hours of placing that order. We know you will understand since each item is custom made by hand and cannot be re-consigned.
(4) Additional Costs
If the order has not shipped, you will receive a full refund less credit card processing fees. Please note: All Cancelled or Returned orders paid by credit card will be subject to an additional credit card processing charge of 6%. Costs incurred for returning funds by means of a “Bank Draft” or “Cashier's check” will be subtracted from the refund.
(5) Our commitment to you
ScreenHouses Unlimited has a commitment to customer service. If you encounter any problems or have any questions about any of our Do-It-Yourself Home Improvement products, you can call our toll-free customer support line at 1-800-922-4760 Monday to Friday, during business hours.
All claims for discrepant material must be made within 10 days after receipt of goods. We also recommend refusal of any severely damaged merchandise at the time of attempted delivery (see Delivery Instructions).
If you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible.
This commitment to exceptional customer service is a big part of ScreenHouses Unlimited ongoing success and reputation as a representative of quality Do-It-Yourself Home Improvement products. We remain at your service.
We hope we can be of
service to you again.
Be sure to book-mark us as your choice for top quality Do-It-Yourself
Home Improvement products at a sensible price.
Best Regards,
Bob, Shawn, Glenn
The Team
ScreenHouses Unlimited
1.800.922.4760
WEB: http://www.screen-house.com
WEB:
http://www.patioconcepts.ca
Email:
Click Here
Do It Yourself Kits -
Screened enclosures
~ Sheds ~
Portable Garages ~
Window Awnings ~
Patio Covers~
Canopies
**Please note that most items are custom made and are not returnable**
For Information or to order CALL (800) 922-4760
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